Bobst, the global packaging equipment and services company, has introduced the latest mobile workforce management technology from BigChange to improve its customer service offer. The app-based system has eliminated traditional paper timesheets and Bobst Technicians and product specialists now manage all work activities and travelling time on their smartphones. The workforce app links in real-time to the BigChange cloud-based back-office management software that handles everything from work scheduling and routing, to fleet tracking and machinery safety alerts.
Thirty Bobst personnel operating across UK, Ireland and Scandinavia, are using BigChange-equipped smartphones. The introduction of electronic timesheets has boosted customer service for Bobst, as well as saving considerable time and ensuring quicker, more accurate invoicing. Previously they completed paper carbon-copy-type timesheets that were posted to the office by the field service personnel and manually transcribed by a team of three people, prior to invoicing.
“The introduction of the BigChange system to replace paper-based processes has had a significant and far-reaching impact across the business and especially in customer service,” says Alan Letford, Head of Customer Services, Bobst UK and Ireland Ltd. “We now have up to the minute, accurate data reporting, with Time sheets signed-off by customers on the app. That means we can send an immediate confirmation to the customer and raise an invoice straight away.