Logistics – by its very nature – is a rapidly paced and mobile industry. It is reliant on the timely delivery of services and products. For businesses within this industry, the accurate tracking and monitoring of employees is absolutely essential. There needs to be accountability at every step of the process – not just for the customers ordering goods, but for the public at large, with security breaches a constant concern for governments and citizens around the world.
Biometrics technology has already proven its value to the logistics industry, with consumers fast adopting the technology to order and pay for goods and services securely online. Global marketing reports show a significant rise in the use of biometric authentication to pay for goods and services on a mobile device – last year an estimated 2 billion people used the technology just on their mobile phones1,2.
In an industry where supply and demand is critical, those working in the logistics sector need to cater to the needs of the consumer. Accountability is key. Businesses can’t make promises to customers if they do not know where all their employees are at any given time. Moreover, consumers who have ordered goods expect to be able to track their delivery accurately, and sometimes in real time.
Being able to successfully manage a workforce of mostly mobile employees is at the heart of many logistics businesses’. For this reason, the industry is often at the forefront of technological innovation.
Biometrics technology – along with a digitalised time and attendance system – is a natural option for employers in logistics. Because biometrics technology identifies individuals by their unique physical attributes, it eliminates the problem of time theft through signing in with a password or old-fashioned time clock. It also prevents other employees being able to sign in on behalf of another.
Importantly, it provides employers with the ability to know where all their employees are at any given time. A managing director can get an overview of their entire workforce at a glance and be able to pinpoint where someone is, what job they are doing and when they started and will finish their shift. It is this kind of detail that enables employers to manage their staff in an effective way that is productive for both parties.
Biometrics also removes any discrimination in terms of monitoring working staff hours. The technology doesn’t factor in someone’s position or seniority. Managers can identify trends from time and attendance data that they are absolutely confident are accurate. This empowers both employees and employers – there is a feeling of fairness among employees, knowing that their colleagues cannot “rort the system”, and employers can address issues of time and attendance before they become fully-fledged problems.
Accurate and real time data
When consumers or other customers are expecting a logistics company to deliver on time, accurate and real time tracking is essential for the employer. It may even be a requirement of the customer.
Biometrics technology, in tandem with a time and attendance software solution, provides both accurate and real time data on employees. It also addresses one of the key selling points of most logistics businesses – that they can provide real time tracking and monitoring of all deliveries.
Scalable and customisable
Regardless of the size of your logistics business, the level of security and accuracy that biometrics provides is worth the cost of implementing the technology. Furthermore, this technology can be seamlessly fused with a time and attendance software solution, providing employers with invaluable insight into workplace attendance patterns and productivity.
Mitrefinch is a global leader in time and attendance software solutions, using biometrics technology to enhance security and improve workplace productivity and management. Importantly, Mitrefinch take the time to understand each business individually and tailor their biometrics and time and attendance solutions to fit the specific needs of an organisation.
1Mobile Payment Security: Biometric Authentication & Tokenisation 2017-2021, Juniper Research
2The Global Biometrics and Mobility Report: The Convergence of Commerce and Privacy, Market Analysis and Forecasts 2016-2022, Acuity Market Research, August 2017