LG achieved the highest ranking possible for front-loading washing machines and high-efficiency top-load washing machines, as well as in electric and gas dryers. The 2016 American Customer Satisfaction Index already rated LG the best home appliance company for customer satisfaction.
LG laundry products earned top marks for reliability, having the lowest breakage rates compared with seven other similar appliance brands of washing machines and dryers. The products were also tested for cleaning, water and energy efficiency, gentleness, speed, and noise.
The company's success is attributed to high levels of technological innovation, pioneered by LG. The Direct Drive motor, for example, increases performance the durability; the company was the first to introduce the TWINWash system combining two washers and the ability to wash two loads at once; and the LG SideKick pedestal washer is designed to wash small loads including intimates and active wear. The pedestal even helps avoid the issues of bending and lifting.
10 LG washers have now earned the ENERGY STAR Most Efficient 2017 award by the US Environmental Protection Agency, which said of the company's dryer technology (which was also labelled Most Efficient 2017), “[the EPA] recognizes products that deliver cutting-edge energy efficiency along with the latest technological innovation.”
William Cho, President and CEO of LG Electronics North America, stated: "LG is hailed as an industry leader time and time again, because we offer our consumers home appliances that outperform competitor brands when it comes to reliability, while consistently delivering industry firsts like our award-winning LG TWINWash laundry technologies. Our commitment to innovation, performance and product longevity helps make LG one of the most trusted appliance brands in households across America."